Service Desk Module

A fully featured ITIL compliant help desk with integrated CMDB.

service desk menu
Intuitive, fully customizable menu system

service desk dashboard
Role-based Dashboards to display any KPI data

Key Features

Incident Management Flexible SLA definition Dashboard builder
Problem Management Service Portfolio Management Request Fulfilment
End User Self Service Multi-level categorization Custom Workflows
E-mail Integration Auto notifications Calendar + Reminders
Custom Reports Knowledge Management Escalation
CMDB Integration Active Directory Integration REST API