![](https://www.canfigure.net/wp-content/uploads/2023/01/service_desk-1.jpg)
Service Desk Module
Effective incident, request and service management
with integrated asset and change management.
A fully featured ITIL compliant help desk with integrated CMDB.
![service desk menu](https://www.canfigure.net/wp-content/uploads/2023/06/service_desk_menu.png)
![service desk dashboard](https://www.canfigure.net/wp-content/uploads/2023/06/service_desk_dashboard_sample1-1024x558.png)
Key Features
Incident Management | Flexible SLA definition | Dashboard builder |
Problem Management | Service Portfolio Management | Request Fulfilment |
End User Self Service | Multi-level categorization | Custom Workflows |
E-mail Integration | Auto notifications | Calendar + Reminders |
Custom Reports | Knowledge Management | Escalation |
CMDB Integration | Active Directory Integration | REST API |