Change Management Module
The Canfigure Change Management Module comes with a pre-built set of Templates that implement a change process based on the ITIL standard. The workflow can be easily adapted to your existing process if required.
Canfigure comes with either an automatic or manual workflow option for defining changes. The manual option enables custom steps to be implemented with full control over review, approval and implementation of each Change.
Tasks can be triggered and assigned according to data entered on the change form, and may be dependent on other Tasks.
Full post implementation validation is supported, with entry of outcomes that are used in CAB dashboards and reports to continually improve the change process.
Users can interact with changes via e-mail, including approval/rejection, adding notes and attachments.
Notifications sent by Canfigure are fully customizable and can contain all documentation related to the change.
Changes can be linked to the affected configuration items or assets which provides a full change history.
Change Management Key Features
|Emergency Changes||E-mail approval||CAB Groups|
|Multiple reviewers||Multiple approvers||CAB Dashboards|
|Task Workflow||Impact analysis||Attachments|
|Post review validation||Implementation notes||Change history|
|Full audit trail||RESTful API||ITIL Compatible|